FAQ
Everything you need to know before you shop.
Product Questions
Are Noorista soaps handmade?
Yes — every piece is hand-sculpted, which means no two soaps are ever exactly identical. Slight variations in shape and shimmer are part of the handmade charm, not a flaw.
What are your soaps made of?
Our soaps are crafted using gentle, skin-friendly ingredients finished with a soft shimmer mica pigment for a beautiful pearlescent glow. Full ingredient details are listed on each product page.
Are your soaps safe for sensitive skin?
Our formulas are made to be gentle for everyday use. If you have specific skin sensitivities or allergies, we recommend checking the ingredient list on the product page before use.
Can I use these soaps in the shower, or are they just decorative?
Both! Every Noorista soap is fully functional for daily use, while also looking beautiful as a decorative piece until you're ready to use it.
Why does the color vary slightly from the photos?
Because each soap is hand-poured and hand-finished, slight natural variations in shade and shimmer can occur between pieces and batches.
Orders & Payment
How do I place an order?
Simply add your favorite pieces to your cart and check out directly through our website. You'll receive an order confirmation by email once your purchase is complete.
Can I customize a hamper or bulk order?
Yes — for custom hampers, gifting sets, or bulk/wholesale inquiries, please reach out to us through our Contact page and we'll help put together something special.
Do you offer gift wrapping?
Yes, select products are available with premium gift packaging. Look for the gift wrap option at checkout or on the relevant product page.
Delivery & Shipping
Do you ship within Pakistan?
Yes, we deliver nationwide across Pakistan. Delivery times vary by city but typically range from 2–5 business days.
Do you ship internationally?
Yes, we accept international orders, including to the UAE and other select countries. International delivery times vary depending on destination and customs processing.
Will I have to pay customs or import duties?
For international orders, any applicable customs duties or import taxes are the responsibility of the recipient and are determined by your local customs authority.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email or WhatsApp so you can follow your delivery every step of the way.
What if my soap arrives damaged?
While we package every order with care to prevent damage in transit, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll be happy to make it right.
Returns & Exchanges
Can I return or exchange a product?
Due to the handmade and personal-care nature of our products, we're unable to accept returns once an order has been delivered, unless the item arrived damaged or defective.
What should I do if I received the wrong item?
Please contact us right away through our Contact page with your order number, and we'll resolve it as quickly as possible.
Still have a question? Reach out to us anytime through our Contact page — we're happy to help.